Delivery & Returns
We're a company that fuses traditional craftsmanship with modern technology and working practices. That means that we offer a combination of in person consultations and collections as well as remote sessions via phone or video call.
We offer a fully insured, secure delivery service for customers who are further afield which ensures your ring is in safe hands throughout it's journey to you.
How long will it take to get my ring?
From your first appointment it usually takes 4 - 5 weeks for us to design, craft and take delivery of your ring. This period gives us enough time to source your gemstone and other materials, give them to our craftsperson and put your ring through our rigorous quality check process.
In a hurry? Try our express service
With that said, we know sometimes that timeframe might now work for you, especially if just can't wait to pop the question!We can offer an 'express' service which cuts the lead time down to around 2 weeks. We charge an additional fee for this service which usually costs around £200 depending on your ring.
This fee reflects the extra work and costs that go into the crafting process. Express orders are crafted outside of our usual process, which creates much more metal waste. Additionally diamonds need to be sourced and delivered to us quicker, which incurs higher fees.Get in touch if you need your ring as soon as possible and we can include this fee in your overall quote!
All our deliveries are dispatched Monday to Friday (excluding bank holidays). Your package should arrive by 1pm the day following dispatch, and will need to be signed for. As you'd expect, deliveries may take longer around Christmas, during postal strikes, at times of snow and bad weather, and at other busy times.
How will your order be delivered?
Our free UK delivery is dispatched via Royal Mail Next Day Special Delivery, which guarantees delivery on the next day, before 1:00pm. Items dispatched on a Friday are guaranteed for delivery by 1pm on the following Monday - in some areas Royal Mail may deliver on a Saturday, but this is not guaranteed.
Royal Mail require a signature on delivery. If you miss the delivery, a card will be left to let you know a delivery has been attempted. You will then be able to collect the parcel from your local sorting office, or follow the instructions on the card to arrange redelivery.
What happens if I don't receive my order?
In the unlikely event of your parcel not being delivered by the guaranteed time, please contact us as soon as possible so we can investigate this for you by tracking your parcel. Once we have found out the reason behind the problem with your delivery we will advise accordingly.
At Nightingale we take fraud seriously and do all we can to prevent fraudulent transactions. Our checks are rigorous, essential and are completed as standard for every transaction in order to protect both your security and that of our business. If an order does not pass our security checks, we will contact the cardholder to confirm that the order is valid. We may occasionally be instructed by the card-issuing bank to deliver to the card holder’s address only. In this eventuality, we will contact you to discuss this matter and to ensure you can be in place to provide your signature upon delivery.
Every ring we produce is a bespoke creation, so we're unable to offer refunds on your purchase. However, during the design process, you'll have multiple opportunities to amend and fine-tune your ring to your exact specifications. Once the design has been finalised and production has started we can't accept any requests to change your ring.
Note - The distance selling regulations give all online purchases a 14-day return policy under law. However, this does not apply to bespoke items that Nightingale sells.
Naturally, if there is a defect with your ring or fault on our part then we'll do everything possible to rectify this.