Make your perfect ring a reality
Are you bursting with ring ideas you want to transform into reality? We're ready to help!
Why not get in touch, sit down with one of experts?
Of course you may; however we do ask that you please call us within seven days of the date of the order to cancel. You may discuss changing an order up to the date of despatch, please call the customer service line to discuss.
Our office hours are:
Monday-Friday: 9:30 - 18:00
How can I be sure my certificated diamond is a mined diamond or a lab created diamond?
The certificates for the mined diamonds and the lab created diamonds look different. The description on the certificate for a laboratory grown diamond is quite clearly Laboratory Grown Diamond. For a mined diamond the description is Natural Diamond. The certificate number for both mined and laboratory grown diamonds is lasered on the girdle of the stone so there can be no confusion which is which. You can be sure whether you choose a mined or a lab diamond you will receive a stone of the correct origin. Please note: stones of less than 0.30 carat weight are not normally certificated and rings containing accent diamonds can be set with either CVD Laboratory grown or mined diamonds for the main centre stone. The accent diamonds will be mined for both options.
Nightingale will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods or goods made to a customer's specifications may not be returned. This includes any item that has been modified or items that have been produced from specially ordered or hand made component parts, including jewellery containing lab grown diamonds.
This does not affect your statutory rights.