FAQs

  • How will my order be delivered?
  • Our free UK delivery is despatched via Royal Mail Next Day Special Delivery, which is guaranteed for next day delivery before 1:00pm. Items despatched on a Friday are guaranteed for delivery by 1pm on the following Monday, however in some areas Royal Mail may deliver on a Saturday but this is not guaranteed.Royal Mail require a signature on delivery. If you miss the delivery, a ‘While You Were Out’ card will be left to let you know a delivery has been attempted and you will be able to collect the parcel from your local sorting office, or follow the instructions on the card to arrange redelivery.
  • What happens if I don't receive my order?
  • In the unlikely event of your parcel not being delivered by the guaranteed time, please contact us as soon as possible so we can investigate this for you by tracking your parcel to see why there was a problem with delivery and advise accordingly.
  • Can I cancel or change my order?

  • Of course you may; however we do ask that you please call us within seven days of the date of the order to cancel. You may discuss changing an order up to the date of despatch, please call the customer service line to discuss.

    Our office hours are:

    Monday-Friday: 9:30 - 18:00

  • Unmounted Certificated Diamonds
  • Please note: Certificated diamonds are sealed by the certificating laboratory for security and to protect the authenticity of the encapsulated diamond. Should the capsule be tampered with we will be unable to make a full refund should you wish to return the item. We therefore ask you to examine the diamond within its capsule and if you decide you wish to return it please do not tamper with the capsule.
  • Certificated Diamonds

  • How can I be sure my certificated diamond is a mined diamond or a lab created diamond?

    The certificates for the mined diamonds and the lab created diamonds look different.  The description on the certificate for a laboratory grown diamond is quite clearly Laboratory Grown Diamond. For a mined diamond the description is Natural Diamond. The certificate number for both mined and laboratory grown diamonds is lasered on the girdle of the stone so there can be no confusion which is which. You can be sure whether you choose a mined or a lab diamond you will receive a stone of the correct origin. Please note: stones of less than 0.30 carat weight are not normally certificated and rings containing accent diamonds can be set with either CVD Laboratory grown or mined diamonds for the main centre stone. The accent diamonds will be mined for both options.

  • What is typical price?
  • The typical price is the price that the same or a similar item is available for purchase online or in a high street store. Similar means that the specifications are the same, for example the same metal, the same diamond qualities and carat weight. There may be slight design differences but these differences will not affect the value of the item. We monitor items that are for sale in competitor's stores to make sure our prices are always advantageous to the consumer.
  • How long is a quote valid for a bespoke item?
  • A quotation is valid for 30 days after which time we will need to re-quote as precious metal or gemstone prices may have changed. VAT will be charged at the rate applicable when the payment is made to us.
  • Are the images accurate?
  • We try and ensure that the images are as true a representation of the items as we can get, depending on the type of monitor used there may be some slight colour differences and if printing an image the printer quality may be different. The images are not shown actual size but where possible we add the dimensions to help make your choice easier. Items shown on a chain will be supplied with a chain but the chain supplied may vary slightly from that shown. The value will be consistent with the supplied item.
  • Are all finger sizes always available?
  • We try to have a holding stock of most sizes, however some sizes (typically H,I,W,X,Y,Z) may have a longer delivery time as these sizes may have to be specially made for you. We will let you know when you place your order of the delivery time, alternatively you can email us first for advice to hello@nightingale.co.uk.
  • Returns Policy

  • Nightingale will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:

    Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.

    Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods or goods made to a customer's specifications may not be returned. This includes any item that has been modified or items that have been produced from specially ordered or hand made component parts, including jewellery containing lab grown diamonds.

    This does not affect your statutory rights.