The Nightingale 10 year Diamond Promise

At Nightingale, we are proud of our reputation as suppliers of quality jewellery.

As such, we are pleased to offer a 10 Year Diamond Promise on all certificated items.

The diamond purchase detailed on the certificate is guaranteed against flaws in workmanship, for a period of ten years from the date of purchase.

If you feel that your item is subject to a manufacturing fault, please call 01904 211087 or email us at [email protected]. You will need to include a copy of the diamond’s certificate and your receipt.  We will then provide information on how to send the ring for inspection; you may be required to send the ring back to Nightingale, or we may on occasion suggest that it is sent directly to the workshop that originally created your ring.

Before work commences Nightingale will need to have sight of the original certificate, so we advise that this document is sent at the same time as the ring is sent for inspection. After inspection, should the fault be found to be of a manufacturing origin, Nightingale will then implement full remedial work at no expense to you.

  • The 10 Year Diamond Promise is null and void should any work be carried out on the item by a third party jeweller.
  • The 10 Year Diamond Promise does not cover loss or damage caused by accident, misuse, neglect or normal wear and tear.
  • The 10 Year Diamond Promise is not transferable and does not affect your statutory rights.