How will my order be delivered? Our free UK delivery is despatched via Royal Mail Next Day Special Delivery, which is guaranteed for next day delivery before 1:00pm. Items despatched on a Friday are guaranteed for delivery by 1pm on the following Monday, however in some areas Royal Mail may deliver on a Saturday but this is not guaranteed.Royal Mail require a signature on delivery. If you miss the delivery, a ‘While You Were Out’ card will be left to let you know a delivery has been attempted and you will be able to collect the parcel from your local sorting office, or follow the instructions on the card to arrange redelivery.
What happens if I don't receive my order? In the unlikely event of your parcel not being delivered by the guaranteed time, please contact us as soon as possible so we can investigate this for you by tracking your parcel to see why there was a problem with delivery and advise accordingly.
Can I cancel or change my order?
Of course you may; however we do ask that you please call us within seven days of the date of the order to cancel. You may discuss changing an order up to the date of despatch, please call the customer service line to discuss.
Our office hours are:
- Monday-Friday: 9am - 4.30pm
Unmounted Certificated Diamonds
Please note: Certificated diamonds are sealed by the certificating laboratory for security and to protect the authenticity of the encapsulated diamond. Should the capsule be tampered with we will be unable to make a full refund should you wish to return the item. We therefore ask you to examine the diamond within its capsule and if you decide you wish to return it please do not tamper with the capsule.
How can I be sure my certificated diamond is a mined diamond or a lab created diamond?
The certificates for the mined diamonds and the lab created diamonds look different. The description on the certificate for a laboratory grown diamond is quite clearly Laboratory Grown Diamond. For a mined diamond the description is Natural Diamond. The certificate number for both mined and laboratory grown diamonds is lasered on the girdle of the stone so there can be no confusion which is which. You can be sure whether you choose a mined or a lab diamond you will receive a stone of the correct origin.
Nightingale will provide a full refund or exchange should you receive a faulty item or be unsatisfied with an item received on the following conditions:
Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse.
Except in relation to faulty or incorrectly supplied goods, where your statutory rights are unaffected, personalised goods or goods made to a customer's specifications may not be returned. This includes any item that has been modified or items that have been produced from specially ordered or hand made component parts, including jewellery containing lab grown diamonds.
This does not affect your statutory rights.